Terms of service

Terms & Conditions
 
Set out below are the terms and conditions on which we supply the products (the "Products") listed on this website, https://www.dermalogica.com.mt (the "Site"), to you, the consumer ("You"/"Your"). The Site is operated on the Shopify platform.

Any purchase of Products through the Site is a contract between You and PBL Ltd., company number C60797, registered office at 149/151, Eucharistic Congress Road, Mosta, Malta, operating under the Biocare Group brand ("We"/"Us"/"Our").

Please read these terms and conditions carefully before purchasing any Products. By placing an order you agree to be bound by them, and we recommend you keep a copy for future reference. These terms do not affect your statutory rights as a consumer.

Your status

By purchasing Products through the Site, you confirm that you are legally capable of
entering into binding contracts and are at least 18 years old.

Formation of the contract

After placing an order you will receive an email confirming receipt of your order, including an order summary. This acknowledgement does not mean your order has been accepted— your order is an offer to buy Products from us. The contract (the "Contract") is formed only when we dispatch the Products to you, and relates only to those Products we have dispatched. You will be notified by email when your order is dispatched.

Products are normally dispatched within 48 hours of the order being placed, except in
exceptional circumstances. If we are unable to supply a Product, we will automatically
refund you for that Product. Risk in the Products passes to you on delivery; ownership
passes to you once the Products are delivered to the address you provided.

Price and payment

The price of any Product is as quoted on the Site from time to time, except in cases of
obvious error. Prices include VAT but exclude delivery charges, which are added to the
total at checkout. Prices may change at any time, but changes will not affect orders we
have already accepted.

Payment is taken at checkout. We accept payment by APCOPAY (credit/debit card, including Mastercard and VISA) and PayPal. Where a Product is incorrectly priced and the correct price is lower than stated, we will charge the lower amount; where the correct price is higher, we will, at our discretion, contact you for instructions or reject the order and notify you.

Delivery

Products are delivered to the address you provide at checkout. We deliver within Malta and  Gozo only. Any delivery dates given are estimates; please see our Shipping Policy for current delivery options, timeframes and charges.

Your right to cancel (right of withdrawal)

If you are a consumer, you have the right to cancel your Contract within 14 days without giving any reason, in accordance with Maltese and EU consumer law. The cancellation period expires 14 days after the day on which you (or a third party indicated by you) receive the Products.

To exercise the right to cancel, you must inform us of your decision by a clear statement, in writing, to contact@dermalogica.com.mt or by post to the address above, before the cancellation period expires.

If you cancel, you must return the Products to us without undue delay and in any event no later than 14 days after notifying us. We will reimburse all payments received from you for the returned Products, including standard delivery costs, no later than 14 days after we receive the Products back (or evidence that you have returned them), using the same payment method you used for the original transaction. You are responsible for the cost of returning the Products and for any diminished value resulting from handling beyond what is necessary to establish their nature and characteristics.

Hygiene exception: for reasons of health and hygiene, sealed cosmetic and skincare Products that have been unsealed after delivery cannot be returned under the right of withdrawal.

This does not affect your rights in respect of faulty or incorrectly supplied Products.

Returns, faulty or incorrect Products

If a Product is delivered in error, we will refund the full value of that Product. If a
Product arrives damaged or faulty, we will offer you a replacement or refund your original payment method. To arrange a return for a damaged, faulty or incorrectly supplied Product, contact us at contact@dermalogica.com.mt. Refunds are made using the same method originally used for payment.

Complaints and dispute resolution

If you have a complaint or dispute regarding a Product, please contact us first using our Contact Us form or by telephone on +356 21424401. If your complaint is not resolved to your satisfaction, you may refer the matter to the Malta Competition and Consumer Affairs  Authority (MCCAA) at https://mccaa.org.mt/home/complaint, or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

Our liability

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product and any losses that are a foreseeable consequence of us breaking the agreement. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful to exclude or limit our liability.

Communications and notices

When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or by posting notices on the Site, and you agree that this
satisfies any legal requirement that communications be in writing. Notices you give us must be sent to contact@dermalogica.com.mt or by post to PBL Ltd. (operating under the Biocare Group brand), 149/151, Eucharistic Congress Road, Mosta, Malta.

Events outside our control

We will not be liable for any failure or delay in performing our obligations under a
Contract caused by events outside our reasonable control (a "Force Majeure Event"). Our performance is deemed suspended for the period the Force Majeure Event continues, and we will use reasonable endeavours to bring it to a close or find a solution.

General

You may not transfer your rights or obligations under a Contract without our prior written
consent. We may transfer, assign or sub-contract our rights or obligations at any time. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force. These terms, together with our Privacy Policy and Shipping Policy (which are incorporated by reference), represent the entire agreement between us. Any variation must be agreed in writing by our authorised representative.

These terms and any Contract are governed by Maltese law, and any disputes are subject to the non-exclusive jurisdiction of the Maltese courts.