Website Privacy Policy

  1. Introduction

    This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

    1. Who are we?

      We are PBL The Limited operating under the Biocare Group brand. Our address is 149/151, Eucharistic Congress Road, Mosta, Malta. You can contact us by post at the above address, by email on .

  2. How we use your information

    1. When you use our website

      When you use our website to browse our products and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

      Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

      PHPSESSID Used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. When the browsing session ends
      _cfduid The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. Stored for 1 year, 19 days, 15 hours and 57 minutes.
      Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. Stored for 1 year, 19 days, 15 hours and 57 minutes.
      Wordpress_test_cookie Used to check if the user’s browser supports cookies.  

      Table 1: Cookies (necessary)

      For more information about our use of cookies, please see our cookie policy.

  3. When you submit an enquiry via our website

    When you submit an enquiry via the email link on our website, we will receive your email address.

    We use this information to respond to your query, including providing you with any requested information about our products. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

    Your enquiry is stored and processed as an email which is hosted on our servers inhouse. It is also logged on a CRM system on a cloud server based in Malta hence having adequate data protection laws in place to protect your data in line with GDPR.

    We do not use the information you provide to make any automated decisions that might affect you.

    We keep enquiry emails for two years, after which they are securely archived and kept for up to five years, after which they are deleted.

  4. When you purchase a product from our website

    In order to purchase products from us online, you can either select items and purchase them as a guest user whereby you will not be required to provide us with any registration details. Alternately we ask you to register with the website first by creating an account. When registering we will ask you to provide a username, email address and password. Once registered you will receive a confirmation email via the email address provided in order to verify and confirm your email address.

    At the time of purchase, upon checkout, we will also request your bank details, email address, delivery address, contact details in order to be able to process your order. We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your email to contact you regarding your purchase.

    Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in Malta. We do not retain your credit card information.

    We do not use the information you provide to make any automated decisions that might affect you.

    We keep your order information for a definite period of six years in line with local VAT law.

  5. When you sign up to receive our newsletter

    When you sign up to receive our newsletter, we ask for your email address.

    We will ask for your consent to use the email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

    You can withdraw your consent at any time and unsubscribe, and we will stop sending you the newsletter.

    Your name and email address are shared with a third-party mailing system which is based in [insert country name]. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

    We do not use the information you provide to make any automated decisions that might affect you.

    We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

  6. Your rights as a data subject

    By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

    If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

    If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

    You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

    Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

    To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

  7. Your right to complain

    If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information and Data Protection Commissioner’s Office via their website at or write to them at:

    Information and Data Protection Commissioner’s OfficeFloor 2, Airways House, High Street, Sliema, SLM 1549, Malta.

  8. Updates to this privacy policy

    We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.